Refund Policy

This Refund Policy outlines the conditions under which PushZet (“we,” “us,” or “our”) may provide refunds for services purchased through our website at https://pushzet.com (the “Service”).

We are committed to providing a high-quality service and customer satisfaction. Please read this policy carefully before making any purchases.

1. General Refund Principles

At PushZet, our billing operates on a pre-paid subscription model (e.g., monthly or annual plans). This means you pay in advance for access to our Service for a specific period.

• No Refunds for Partial Use: Generally, we do not offer refunds or credits for partially used periods, downgrades, or unused months of an annual subscription. Once a payment is made for a subscription period, the service is considered active for that period, and access is provided accordingly.
• No Refunds for Change of Mind: We do not offer refunds simply because you changed your mind, no longer need the service, or found an alternative solution. We encourage you to utilize our free trial (if available) or thoroughly evaluate our features before committing to a paid plan.
• Account Termination: If your account is terminated by PushZet due to a violation of our Terms and Conditions (e.g., spamming, illegal content, non-payment after due notice), no refunds will be provided for any unused portion of your subscription.

2. Specific Refund Scenarios

While our general policy is non-refundable, we may consider refunds under the following specific circumstances:

a. Within the First 7 Days (New Subscriptions Only):

• Eligibility: If you are a new customer to PushZet and you purchase a paid subscription, you may be eligible for a full refund if you cancel your subscription within seven 7-10 business days of the initial purchase date. This “grace period” is intended to allow you to experience the full features of your chosen plan.
• Conditions: To qualify for this refund, you must:
  
  • Be a first-time subscriber to a paid PushZet plan.
  • Submit a refund request to our support team within 7 calendar days of your initial payment date.
  • Ensure that your usage during this period does not indicate abuse of the trial or service. Excessive usage (e.g., sending an exceptionally high volume of notifications in a short period that indicates bulk, non-evaluative use) may void this refund eligibility at our sole discretion.
• Exclusions: This 7-day refund policy does not apply to:
  
  • Subscription renewals.
  • Upgrades or downgrades of existing plans.
  • Any custom plans or enterprise agreements.

b. Technical Issues Preventing Service Use:

• Eligibility: If you experience significant, documented technical issues directly caused by PushZet’s platform that prevent you from using the core features of the Service as intended, and our support team is unable to resolve the issue within a reasonable timeframe (typically 72 hours) despite your diligent cooperation.
• Conditions: To qualify for a refund under this scenario:
  
  • You must provide clear evidence of the issue (e.g., screenshots, video recordings, error logs).
  • You must demonstrate that the issue is due to a fault on PushZet’s side and not related to your website configuration, internet connection, third-party services, or user error.
  • You must have actively engaged with our support team to troubleshoot and resolve the problem.
• Refund Amount: The refund amount will be prorated based on the period during which the service was genuinely unusable due to the confirmed technical issue.

c. Billing Errors:

• Eligibility: If you have been erroneously charged (e.g., charged twice for the same period, charged an incorrect amount not corresponding to your chosen plan).
• Conditions: You must notify us of the billing error within thirty (30) days of the charge appearing on your statement.
• Refund Amount: A full refund for the incorrect charge will be issued.

3. How to Request a Refund

To request a refund under the eligible scenarios outlined above, please follow these steps:

1. Contact Support: Send an email to our support team support@pushzet.com.
2. Subject Line: Clearly state “Refund Request” in the subject line.
3. Provide Details: In your email, include the following information:
   
   • Your PushZet account email address.
   • Your subscription plan.
   • The date and amount of the payment you are requesting a refund for.
   • The specific reason for your refund request, referencing one of the eligible scenarios above.
   • Any relevant supporting documentation (e.g., screenshots of technical issues, billing statements).
4. Cooperation: Be prepared to provide additional information or cooperate with our team to verify your claim.

4. Refund Processing

• Review Period: All refund requests will be reviewed by our team. We aim to process eligible refund requests within 7-10 business days of receiving all necessary information.
• Method of Refund: If a refund is approved, it will be credited back to the original payment method used for the purchase with 7 – 10 Business days. Please note that it may take additional time for the refund to appear on your bank or credit card statement, depending on your financial institution’s policies.
• Currency: All refunds will be issued in the same currency as the original payment. We are not responsible for any fluctuations in exchange rates or bank charges that may occur between the time of payment and the refund.

5. Non-Refundable Items/Situations

The following are generally non-refundable:

• Any fees for custom development, professional services, or consulting engagements.
• Payments made for renewed subscription periods (beyond the initial 7-day grace period for new subscriptions).
• Any usage-based fees (e.g., for exceeding plan limits, if applicable).
• Accounts terminated due to a violation of our Terms and Conditions or Acceptable Use Policy.
• Situations where you failed to cancel a recurring subscription before the renewal date.
• Loss of revenue or business opportunities due to your use or inability to use the Service.
• Any third-party costs you incurred (e.g., domain registration, SSL certificates purchased independently).

6. Changes to This Refund Policy

We reserve the right to modify or update this Refund Policy at any time. We will notify you of any changes by posting the new Refund Policy on this page and updating the “Last Updated” date at the top. We encourage you to review this policy periodically for any changes. Your continued use of the Service after any modifications to this policy will constitute your acceptance of the updated policy.

7. Contact Us

If you have any questions about our Refund Policy or your eligibility for a refund, please do not hesitate to contact our support team:

• By email: support@pushzet.com
• By visiting this page on our website: https://pushzet.com/contact