Privacy Policy

Welcome to PushZet! This Privacy Policy explains how PushZet (“we,” “us,” or “our”) collects, uses, shares, and protects information when you use our website, services, and platform located at https://pushzet.com (the “Service”).

We understand that your privacy is important. This policy aims to be clear and easy to understand, so you know exactly what information we collect and why. By using PushZet, you agree to the collection and use of information in accordance with this policy.

1. What Information Do We Collect?

We collect different types of information to provide and improve our Service to you.

a. Information You Give Us Directly:

 

• • Account Information: When you create an account with PushZet, we collect information like your name, email address, password, and company name. This information is necessary to set up and manage your PushZet account.

• • Billing Information: If you subscribe to our paid services, we collect billing details such as your billing address, payment method information (e.g., credit card details), and tax identification numbers (if applicable). Please note that we typically use third-party payment processors (like Stripe or PayPal) to handle payment transactions securely. We do not store your full credit card numbers on our servers.

• • Communication Information: When you contact us for support, send us emails, or communicate with us through other channels, we collect the content of your communications and any information you provide.

b. Information We Collect Automatically:

 

• • Usage Data: When you use our Service, we automatically collect information about your interactions. This includes:
    

     

    • • Log Data: Information that your browser sends whenever you visit our Service. This may include your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
    • • Push Notification Data: We collect information related to the push notifications you send through our platform. This includes the content of the notifications (though we do not actively monitor or store the specific content of all individual messages indefinitely once sent), the target audience, send times, delivery rates, click-through rates, and other performance metrics. This data is essential for providing our core service and for you to analyze the effectiveness of your campaigns.
    • • Website Analytics Data: We use analytics tools (like Google Analytics) to understand how users interact with our website. This data helps us improve our website’s design and functionality. This information is generally aggregated and anonymized, meaning it doesn’t directly identify you.

• • Device Information: We may collect information about the device you use to access our Service, including the hardware model, operating system and version, unique device identifiers, and mobile network information.

• • Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Service and hold certain information. Cookies are small data files placed on your device. They help us remember your preferences, understand how you use our Service, and improve your user experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

c. Information Collected from Your End-Users (Subscribers to Your Push Notifications):

PushZet acts as a data processor for the data you collect from your own end-users who subscribe to receive push notifications from your website. This means you, as our customer, are the “data controller” and are responsible for obtaining appropriate consent from your end-users and for complying with relevant data protection laws (like GDPR, CCPA).

The information we collect from your end-users on your behalf primarily includes:

 

• • Subscriber Device Tokens/IDs: These are unique identifiers assigned by web browsers or operating systems that allow us to send push notifications to specific devices. These tokens are not directly linked to personally identifiable information unless you choose to associate them within your own systems.

• • Browser and Device Information: We collect information about the browser (e.g., Chrome, Firefox) and operating system (e.g., Windows, Android) of your end-users to ensure proper delivery of push notifications.

• • IP Address (for geolocation approximation): We may collect the IP address of your end-users to approximate their geographic location. This is often used for segmentation purposes within your push notification campaigns (e.g., targeting users in a specific country).

• • Interaction Data: We collect data on whether an end-user has received, opened, or clicked on a push notification. This data helps you understand the performance of your campaigns.

Important Note for PushZet Customers: As the data controller for your end-user data, you are responsible for ensuring that your own privacy policy clearly informs your end-users about the data collected, how it’s used, and who it’s shared with (including PushZet as a service provider). You must also ensure you have a lawful basis for processing this data, such as obtaining explicit consent from your subscribers.

2. How Do We Use the Information We Collect?

We use the information we collect for various purposes, including:

 

• • To Provide and Maintain Our Service: This includes enabling you to send and manage push notifications, process your payments, and maintain the functionality of our platform.

• • To Improve, Personalize, and Expand Our Service: We use data to understand how our Service is used, identify areas for improvement, develop new features, and enhance the overall user experience.

• • To Communicate With You: We use your contact information to send you service-related messages, updates, security alerts, technical notices, and support messages. We may also send you marketing or promotional communications about PushZet, from which you can opt-out at any time.

• • For Security and Fraud Prevention: We use information to detect, prevent, and address technical issues, fraud, or other illegal activities and to protect the security and integrity of our Service and our users.

• • To Monitor Usage and Analyze Trends: We analyze how users interact with our Service to understand usage patterns, track trends, and gather demographic information. This helps us make informed business decisions.

• • To Fulfill Legal Obligations: We may use your information to comply with applicable laws, regulations, legal processes, or governmental requests.

• • For Billing and Account Management: To manage your subscriptions, process invoices, and handle any billing inquiries.

• • To Provide Customer Support: To respond to your inquiries, diagnose problems, and provide assistance.

3. How Do We Share and Disclose Information?

We may share your information in the following situations:

 

• • With Service Providers: We work with trusted third-party companies and individuals who help us operate, provide, and improve our Service. These “service providers” may perform tasks such as payment processing, data hosting, customer support, analytics, and marketing assistance. These service providers are obligated to protect your information and are only authorized to use it as necessary to perform services for us.

• • With Your Consent: We may share your information with third parties when you give us explicit consent to do so.

• • For Legal Reasons: We may disclose your information if we believe it’s necessary to:
    

     

    • • Comply with a legal obligation or request (e.g., a subpoena, court order, or government investigation).
    • • Protect and defend the rights or property of PushZet.
    • • Prevent or investigate possible wrongdoing in connection with the Service.
    • • Protect the personal safety of users of the Service or the public.
    • • Protect against legal liability.

• • Business Transfers: In the event that PushZet is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different Privacy Policy.

• • Aggregated or Anonymized Data: We may share aggregated or anonymized information that cannot reasonably be used to identify you with third parties for various purposes, including business or research purposes. For example, we might share statistics about the overall usage of our platform.

• • Affiliates: We may share your information with our current or future parent companies, affiliates, subsidiaries, or other companies under common control and ownership.

We do not sell your personal information to third parties.

4. Data Retention

We retain your personal information for as long as necessary to provide you with the Service and for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements.

 

• • Account Data: We retain your account information as long as your account is active. If you close your account, we will delete or anonymize your personal information within a reasonable timeframe, unless we are legally required to retain it for a longer period (e.g., for tax or accounting purposes).

• • Push Notification Data (for your end-users): We retain the data related to your push notification campaigns (like delivery and click rates, and device tokens) for as long as your account is active and for a limited period thereafter to allow for historical analysis and reporting. You can also delete specific campaign data through your dashboard.

• • Support Communications: We retain records of your communications with us for a reasonable period to help us resolve inquiries and improve our customer service.

5. Data Security

We are committed to protecting your information. We implement a variety of security measures designed to protect your personal information from unauthorized access, use, or disclosure. These measures include:

 

• • Encryption: We use Secure Socket Layer (SSL) technology to encrypt data during transmission between your browser and our servers.

• • Access Controls: We restrict access to your personal information to authorized employees, contractors, and agents who need to know that information to process it for us, and who are subject to strict contractual confidentiality obligations.

• • Regular Security Audits: We regularly review our information collection, storage, and processing practices, including physical security measures, to guard against unauthorized access to systems.

• • Data Minimization: We strive to collect only the personal information that is necessary for the purposes outlined in this policy.

However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are also responsible for maintaining the confidentiality of your account password and for any activities that occur under your account.

6. Your Rights and Choices

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information:

 

• • Right to Access: You have the right to request a copy of the personal information we hold about you.

• • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

• • Right to Erasure (“Right to Be Forgotten”): You have the right to request that we delete your personal information in certain circumstances.

• • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.

• • Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller, where technically feasible.

• • Right to Object: You have the right to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.

• • Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time.

How to Exercise Your Rights:

You can often access, update, or delete your account information directly within your PushZet dashboard settings. If you wish to exercise any of the other rights mentioned above, please contact us at support@pushzet.com. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Opt-Out of Marketing Communications:

You can opt out of receiving marketing or promotional communications from us by following the unsubscribe instructions provided in those emails or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to your account or our Service.

7. Third-Party Websites and Services

Our Service may contain links to other websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the Privacy Policy of every site you visit.

8. Children’s Privacy

Our Service is not intended for use by anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

9. International Data Transfers

PushZet operates globally. Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

By using PushZet, you understand and agree that your information may be transferred to and processed in India. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy. We may also notify you via email or through a prominent notice on our Service prior to the change becoming effective.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, your data, or our practices, please contact us:

 

• • By email: support@pushzet.com

• • By visiting this page on our website: https://pushzet.com/contact